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How We Protect Your Account and Payment Information

When you open an account with hoki368 daftar, your personal details, transaction history, and payment method stay secure behind encrypted protocols.

Encrypted account accessPayment data isolationWithdrawal verification

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What Data We Collect and Why

hoki368 daftar Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hoki368 daftar collects your name, date of birth, phone number, email address and payment details when you register and make deposits. We use this information to confirm your identity, prevent fraud, process transactions through DANA, OVO, GoPay and QRIS, and comply with local law where applicable.

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Your account history — game plays, withdrawal requests, login times — is stored to keep your account secure and help our support team if you need help. We do not sell your data to third parties. Where local law permits, we may share anonymised transaction patterns
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with our payment processors to improve service reliability. You can request a copy of your data or ask us to correct it at any time using the contact methods below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUESTS

How to Request Data Access or Changes

Live Chat Support Open our live chat from the lobby footer Monday to Sunday, 09:00 to 23:00 WIB. Our team handles data requests and account queries in real time — just ask to review or update your personal information.

Email Privacy Request Send a detailed message to our privacy team at [email protected] with your account username and the specific data you want to access or change. We respond within five business days.

Account Settings Panel Log into your account and navigate to Settings > Personal Information to view and update your name, email and phone number instantly. Payment methods are managed separately in the Wallet section.

SECURITY & RETENTION

Data Handling, Cookies and Account Safety

Encrypted Transmission

All data moving between your device and our servers — login credentials, payment details, game activity — travels through SSL encryption. This protects your information from interception whether you play on desktop in Bandung or mobile on the commute.

Cookie Usage

We use session cookies to keep you logged in, remember your game preferences and language settings, and track which lobby sections you visit most. These cookies expire when you log out or close your browser. You can disable cookies in your browser, but some features may not work.

Data Retention

We keep your account data, transaction records and communications for as long as your account is active, plus seven years after closure for regulatory and dispute-resolution purposes where local law requires it.

Account Verification

Before we process your first withdrawal, we verify your identity by asking for a photo ID and proof of address. This one-time check prevents fraud and ensures withdrawals go to the correct person and bank account.

Payment Processor Privacy

DANA, OVO, GoPay and QRIS process your deposit and withdrawal instructions. We do not store your full payment credentials — the payment processors handle encryption and tokenisation. Review their privacy policies for additional detail.

Law Enforcement Requests

If a court or law-enforcement agency with jurisdiction requests your data, we comply where local law permits and notify you unless we are legally prevented from doing so. We do not disclose data voluntarily.

Questions About Your Data and Account Privacy

Yes. Contact our support team via live chat or email and request full account closure. We delete personal information like your name and contact details immediately, but keep transaction records and any dispute-related documents for seven years where local law requires it.

Unauthorised login attempts are blocked by our system if the password is incorrect three times in a row. If you suspect someone has accessed your account, change your password immediately in Account Settings > Security, then email support with a description of the suspicious activity.

No. We send only anonymised session data to game studios — a random player ID, game title played and outcome — never your name, address, email or payment details. Game studios use this data to track game performance and anti-fraud measures.

Your payment method is tokenised by the processor, meaning we store a reference code instead of your actual account number. When you withdraw, we decrypt and use that token to send funds to your registered payment method securely.

We send transactional emails about deposits, withdrawals, and account security by default. Marketing emails about promos are optional — you can unsubscribe from the email footer or disable them in your Account Settings > Communication Preferences at any time.

Where local law permits, we apply the highest standard across all regions. If you are in a jurisdiction with enhanced data-protection rules, contact support to confirm which safeguards apply to your account.

We review this policy annually and update it if our data handling practices change significantly. Material changes are announced via email to active account holders. The date of the last update is shown at the bottom of this page.

How We Protect Your Account and Payment Information

How to Request Data Access or Changes

Data Handling, Cookies and Account Safety

Encrypted Transmission

Cookie Usage

Data Retention

Account Verification

Payment Processor Privacy

Law Enforcement Requests

Questions About Your Data and Account Privacy

01 Can I delete my account and all my data?

02 What happens if someone else logs into my account?

03 Do you share my data with game studios like Evolution or Pragmatic?

04 How do you handle my DANA, OVO, GoPay or QRIS information?

05 Will you send me marketing emails if I open an account?

06 What if I'm in a region where privacy laws are stricter?

07 How often does hoki368 daftar update this privacy policy?

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